Customer support

You can also come to the leasing office in person at 5649 Bois D Arc Rd, McKinney, TX 75071.

To help us find your account quickly, please include your full name and unit number. Never send your full card number, CVC or password to us by email or over the phone — we will never ask for them, and we cannot see them.

If your card was declined, the bank did not authorise the charge and no money left your account. Check the card details and billing ZIP code, then try again from your statement. If it keeps failing, contact your bank — declines are decided by them, not by us.

If your payment says “still confirming”, the charge was submitted but the confirmation has not reached the portal yet. Do not pay again. Refresh the page in a few minutes; if it has not resolved within an hour, contact us with the date and amount and we will reconcile it directly with Stripe.

Every statement is itemised — rent, trash, pest control, amenity fee and metered water are each listed separately, so you can see exactly what makes up the total. Open the statement from your dashboard to see the breakdown.

The card processing fee shown at checkout is charged by the card networks and passed through at cost. It is added to your balance at payment time and is never applied to a payment made by check, money order or cash at the leasing office.

If a charge still looks wrong, contact us with the statement month and the line item in question. Do not withhold the rest of the payment while a single line is being reviewed — late fees may still apply to the undisputed balance.

If you were charged in error, contact us and we will review it. Approved refunds are returned to the card that was charged — we cannot send a refund to a different card or by another method. Refunds usually appear on your statement within five to ten business days, depending on your bank.

A refund reverses the rent portion, which is credited back to your balance, so the statement will show as owing again once the refund is processed.

Accounts are created by the leasing office. If you have not received your login, or you have forgotten your password, contact us and we will issue a new temporary password — you will be asked to choose your own the first time you sign in.

There is no self-service password reset by design: it stops anyone who learns your email address from starting a reset against your account.

See our privacy policy for what we collect and how it is handled, and our terms of service for the terms that apply to using this portal.